Keyword Retailer

70-year-old widower Ben Whittaker has discovered that retirement isn't all it's cracked up to be. Seizing an opportunity to get back in the game, he becomes a senior intern at an online fashion site, founded and run by Jules Ostin.

George is an uptight surgeon with a rebellious teenage son. Edith is a free spirit with an overachieving teenage daughter. When they meet during an admissions tour with their kids at the small, idyllic Middleton University, they decide to ditch the group. Though adversaries at first, they soon discover that the only thing better than the college tour, is the detour.

The story, practices, and controversies behind the world's largest retailer.

Industry insiders, retail experts and former employees reveal the secrets of the the world's biggest furniture seller, IKEA: the tricks they use to get customers to spend, and how the massive maze-like warehouses are designed to keep people there for hours.